Frequently Asked Questions

General Questions

What is Wize Products?

Wize Products is an e-commerce store offering a wide range of high-quality products, including kitchenware, home essentials, and more. We focus on providing durable, stylish, and practical items to enhance your everyday life.

Ordering & Payment

What payment methods do you accept?

We accept multiple payment options, including major credit and debit cards, PayPal, and other secure payment gateways for a smooth checkout experience.

Can I modify or cancel my order after placing it?

Once an order is placed, we begin processing it immediately. If you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee modifications once the order has been processed.

Shipping & Delivery

Do you offer international shipping?

We currently ship to select countries. Shipping times and costs vary based on your location. During checkout, you’ll see available shipping options for your address.

How long will it take for my order to arrive?

Orders are typically processed within 1-2 business days. Delivery times vary based on location and shipping method chosen at checkout. 

Returns & Exchanges

What is your return policy?

We offer a 14-day return policy. If you're not satisfied with your purchase, you can return it within 14 days of delivery for a refund or exchange. Items must be unused, in their original packaging, and in resellable condition. Please contact our support team to initiate a return.

Do I have to pay for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we will provide a prepaid return label.

Product Information

Are your products dishwasher safe?

Many of our products are dishwasher safe, but we recommend checking the specific product descriptions for care instructions. Some items may require handwashing to maintain their quality and longevity.

Do you offer gift wrapping?

Yes! We provide a gift-wrapping service to make your presents extra special. Simply select the gift-wrapping option at checkout.

Sustainability & Eco-Friendly Practices

Are your products environmentally friendly?

At Wize Products, we strive to incorporate sustainable materials and eco-conscious packaging whenever possible. We are continuously working towards more environmentally responsible solutions.

Wholesale & Bulk Orders

Do you offer bulk discounts?

Yes! If you're interested in bulk or wholesale purchases, please reach out to our team, and we’ll be happy to discuss pricing and availability.

Need More Help?

If you have any other questions, feel free to contact us via:
info@wizeinternational.com

We’re happy to help!